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Resident Involvement

Bridgnorth District Council is committed to working with tenants and leaseholders to ensure they have every opportunity to shape and influence the future of the housing service. To achieve this BDC's resident involvement team endeavours to maximise the number of residents who are prepared to get involved and give them a choice over the level of involvement which best suits their individual circumstances. The ABC of Resident Involvement is a document and a process designed by the team that describes the various means of getting involved.

Residents are able to get involved by:-

• setting up a local residents association
• contributing to the work of the Tenants Federation
• taking part from home in postal surveys
• joining service review groups
• responding to e-mail and online surveys and questionnaires
• taking part in estate walkabouts
• sampling existing services through mystery shopping

Through involvement residents can:-

• understand better what BDC does
• have a direct input into housing decisions
• get their own opinions as customers heard and acted upon
• make a positive difference to people's lives
• identify priorities in service delivery
• help improve local neighbourhoods

BDC's resident involvement officers work closely with tenants to increase the number and diversity of persons involved and to provide the training and skills necessary to enable them to play an influential part in how the District Council delivers its housing service. The team also produces a quarterly newsletter to keep tenants and leaseholders up to date and informed.

 

Tenants and Residents Federation

The Bridgnorth District Federation of Tenants and Residents Association (the Federation) was formed in January 2000 as a vehicle for communication between council tenants and the district council.

Through the federation tenants are able to influence how BDC delivers its housing service and have a real say in how the service is developed and improved in the future.

The Federation is fully recognised by council officers and elected members and comprises representatives from tenant and resident associations across the district who are able to highlight problems and issues and make their views known.

The Federation holds bi-monthly public meetings with council officers and elected members in attendance. It is involved in the decision making process at many levels and will continue to ensure that customer input remains central to all aspects of the housing service.

The Federation is managed by a committee elected from representatives of existing tenants and residents groups across the district who meet once a month to deal with the everyday business of the Federation and report back to the full bi-monthly meetings.

Meetings are held at 6.00pm on Thursdays in the council chamber at Bridgnorth and the dates for 2008 are:-

• 17th January
• 13th March
• 8th May
• 10th July
• 11th September
• 13th November

New members are always welcome. If you would like to become part of the Federation by forming a residents association in your area then please do not hesitate to contact one of the Federation members listed below  by calling one of  the District Council's Resident Involvement Team on 01746 713202 (other contact details are at the bottom of this page)

Alan Shermer - Chair

Gordon Pritchard - Vice Chair

Post Vacant - Treasurer

Val Mountford - Secretary and Publicity

Neil Smith - Resident Recruitment 

There are other easy ways of getting involved in how the housing service is run, from the comfort of your own home, by signing up to the postal or internet initiatives set up by the district council. For more details call our resident involvement team on 01746 713202.

So make your opinions count - get involved today!

 

  Tenants Newsletter

The Tenants Newsletter is published quarterly and distributed free of charge to all Bridgnorth District Council tenants.

It provides information and advice about the housing service and other tenancy matters as well as giving details of local community activities. The newsletter also covers forthcoming council events and news from Tenants and Residents Associations across the district.

 

     Download your copy of the latest edition

We always welcome feedback and contributions from tenants and residents or suggestions for articles to include in future editions.

 

By telephone

 01746 713255

By email

 rclough@bridgnorth-dc.gov.uk

By letter

  

Resident Involvement Team
Housing and Property Services
Bridgnorth District Council
Westgate
Bridgnorth
WV15 5AA