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Housing Repairs - Council Property

Here is a list of items that relate to Council housing repairs:

General repairs to your council property.

A tenant's guide to repairs is available here Download the document.

Emergency repairs to your property.

Gas leaks.

Discretionary allowances.

Rechargeable repairs.

Standards of behaviour you can expect from our operatives and contractors.

Feedback.

Contact us

How to request a repair

General repairs to your council property

If your home needs repair work to be done by the Council, you (or your representative) should contact us as soon as possible. If you are unsure whether the Council is responsible for the work, refer to the list at the bottom of this page, or you can contact us.

You can request a repair in many ways

Contact us

By telephone	By email	By completing an online form	By text message	By letter
Ring our repairs team on 01746 713200	repairs@ bridgnorth-dc.gov.uk *See below	Click on the icon to be taken to a range of images to help you to identify the repair you require	Text our Repairs Team on 01746 713200 (yes a landline number) OR 07970 159225 *See below.	Repairs Team Housing and Property Services Bridgnorth District Council Westgate Bridgnorth WV15 5AA * See below

* If you choose to request a repair by letter, by email or by text message, please ensure you give us as much information as possible - and be prepared for us to call you back if we need to clarify anything.

We will need

1. Your name and address
2. Your phone number (if it is different to the one you are using to text us)
3. What repair is needed and its location
4. Your availability - tell us which appointment slot is convenient to you, choose from
   AM Visit
   PM Visit
   Visiti Anytime - morning or afternoon
   For us to avoid school drop off and pick up times, please write in your text message Visit SCHOOL, we will know what you mean.

Reporting an emergency repair

To enable us to respond quickly, the telephone is most probably the easiest way to notify us.

01746 713200

Emergency repairs include

• Dangerous electrical faults
• Fire damage
• Heating failures involving vulnerable people
• major plumbing faults - resulting in a large scale loss of water

The emergency team will deal with very urgent work only, not jobs that can safely be left until working hours.
Please note

• The Emergency Team usually only make safe or do a temporary repair
• Permenant repairs are left for normal working hours
• Do not expect the job to be done completely during emergency hours

Feedback

We encourage your feedback after every repair so that we can learn quickly if we need to change the way we do things.

There are many different ways you can give us your feedback:

Using the contact details above, you can

• email us
• write to us
• text us and we will call you back
• you can telephone us
• you can complete the satisfaction survey form and hand it to the repair worker who carried out the work (or post it to us)
• you can join in one of the discussions about repairs (and other subjects) by working with other tenants and Resident Involvement Team - Click here to be taken to the Resident Involvement Team website

Standards of Behaviour you can expect from our operatives and contractors

• they will be competent to carry out the job
• they will show you their identification without being asked
• our contractors will perform your repair of maintenace or repair as quickly, couteously and cleanly as possible, with the minimum of disruption
• they will aim to complete the job in one visit (please be aware that if they need to order a particular part or piece of equipment it will not be possible to complete the work in one visit)
• when they are unable to complete the task in one visit, they will arrange further visits at a time convenient to you
• they will explain what work has been done
• except in an emergency, they will have an appointment

You can download a handy leaflet listing the standards you can expect from here.

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Reporting a gas leak

CALL TRANSCO

0800 111 999

The Housing Department provides a repair and maintenance service for all heating appliances, pipes and radiators supplied by the Council. Please report any breakdowns or faults to 01746 713200.

If you smell gas, immediately call Transco on Freefone: 0800 111 999

Transco will deal with any report of gas escape FREE OF CHARGE

CALL TRANSCO

0800 111 999

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Repairs the Council is not responsible for

We are not responsible for repairing damage caused by a tenant, members of the household or invited guests.

The tenant is responsible for repairs that result from damage, misuse or negligence.

Where tenants are reporting damage caused by others it is a requirement that the tenant contacts the police first and that the crime incident log number is communicated to our duty officer before the repairs begin.

We will respond to repair requests where damage has been caused accidentally by tenants, e.g. broken window glass, but the tenant should be advised that this work will be charged to them.

The following is a list of items that the Council is not responsible for

• All repairs to any fixtures and fittings installed by the tenant
• All internal decorating
• Sweeping chimneys and flueways to solid fuel fires (although a sweep of the chimney and flue is part of the annual service)
• All electric bulbs and fluorescent tubes
• Plugs and chains to handbasins, baths and sinks
• Coat hooks and curtain rails
• Clothes posts and washing lines - except in communal areas
• All garden maintenance, including tree and hedge works
• Floor coverings
• Minor cracks to plaster
• Door bells, plug tops
• Lock changes following loss of keys (unless Sheltered Scheme or elderly)
• Cracked or broken glass, unless caused by vandalism, in which case Police incident number to be submitted
• Boundary fences between tenants